Description Responsible for supporting administrative and customer service functions for all branches, sales representatives, and customers. He/She will have a focus on customer service and will handle incoming phone calls regarding order placement, late shipment tracking, and order changes.

Essential Job Functions: ORDER PROCESSING

• Order entry of plant material, hard goods and/or lawn and garden items.
• Track orders from entry through shipping to insure completion.
• Follow credit and inventory management guidelines to expedite orders.

COMMUNICATION

• Field incoming calls and promptly address requests from customers, sales reps, and branches to the customer’s satisfaction.
• Work with other departments within the company to resolve issues.
• Work with customers to resolve disputes accurately and quickly.
• Communicate late order shipments and order changes to customers.

REPORTS

• Track calls and provide Director, Customer Service with documentation of issues resolved on a weekly basis.
• Follow up on open purchase order reports.

RELATIONSHIPS

• Build and maintain relationships with customers and sales people.
• Build customer confidence and satisfaction.

OTHER

• Follow department policies and procedures to maintain department standards.
• Other duties, as needed.

EDUCATIONS AND EXPERIENCE

• Bachelor degree or equivalent in experience.
• Experience in the greenhouse industry.
• Knowledge of Excel and Microsoft Word
• Exceptional written and verbal communication skills