Customer Service Rep - Sanger, TX
- Employment Type
- Full Time
- Contact Email
- stephanie.howard@bfgsupply.com
- Location
- Sanger, TX 76266
Next Steps
Apply hereDescription
Description Responsible for supporting administrative and customer service functions for all branches, sales representatives, and customers. He/She will have a focus on customer service and will handle incoming phone calls regarding order placement, late shipment tracking, and order changes.
Responsibilities
Essential Job Functions: ORDER PROCESSING
- Order entry of plant material, hard goods and/or lawn and garden items.
- Track orders from entry through shipping to insure completion.
- Follow credit and inventory management guidelines to expedite orders.
COMMUNICATION
- Field incoming calls and promptly address requests from customers, sales reps, and branches to the customer’s satisfaction.
- Work with other departments within the company to resolve issues.
- Work with customers to resolve disputes accurately and quickly.
- Communicate late order shipments and order changes to customers.
REPORTS
- Track calls and provide Director, Customer Service with documentation of issues resolved on a weekly basis.
- Follow up on open purchase order reports.
RELATIONSHIPS
- Build and maintain relationships with customers and sales people.
- Build customer confidence and satisfaction.
OTHER
- Follow department policies and procedures to maintain department standards.
- Other duties, as needed.
Required Skills and Experience
EDUCATIONS AND EXPERIENCE
- Bachelor degree or equivalent in experience.
- Experience in the greenhouse industry.
- Knowledge of Excel and Microsoft Word
- Exceptional written and verbal communication skills